Privacy Policy

1. Introduction

Welcome to VouchView ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our testimonial management platform and services.

By using VouchView, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us:

• Account Information: Name, email address, company name, and password when you create an account
• Testimonial Content: Customer testimonials, reviews, ratings, author names, company names, positions, avatars, and related metadata
• Campaign Data: Campaign names, descriptions, and configuration settings
• Widget Configuration: Customization preferences, styling options, and display settings
• Payment Information: Billing details and payment method information (processed securely through third-party payment processors)
• Communications: Messages, feedback, and support requests you send to us

2.2 Information Collected Automatically

When you use our services, we automatically collect:

• Usage Data: Pages viewed, features used, time spent, and interaction patterns
• Device Information: Browser type, operating system, device identifiers, and IP address
• Log Data: Access times, error logs, and system activity
• Cookies and Tracking: Session cookies, preference cookies, and analytics data
• Widget Analytics: Views, impressions, and interactions with embedded testimonial widgets

2.3 Information from Third Parties

We may receive information from:

• Social Media Platforms: When you import testimonials from Twitter or other platforms
• CSV Imports: Testimonial data you upload from external sources
• OAuth Providers: Authentication data when you use social login options

3. How We Use Your Information

We use the collected information for:

• Service Delivery: Providing, maintaining, and improving our testimonial management platform
• Widget Embedding: Generating and serving testimonial widgets on your websites
• Account Management: Creating and managing your account, authentication, and preferences
• Communication: Sending service updates, security alerts, and support responses
• Analytics: Understanding usage patterns to improve features and user experience
• Security: Detecting, preventing, and addressing fraud, abuse, and security issues
• Legal Compliance: Complying with legal obligations and enforcing our terms
• Marketing: Sending promotional materials (with your consent, where required)

4. Data Sharing and Disclosure

We may share your information with:

4.1 Service Providers

• Appwrite: Backend infrastructure and database services
• Payment Processors: For billing and subscription management
• Analytics Providers: For usage analytics and performance monitoring
• Cloud Hosting: For data storage and application hosting

4.2 Public Display

Testimonials you approve for display will be publicly visible through embedded widgets on your websites. This includes author names, company names, ratings, content, and avatars as configured by you.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Storage and Security

We implement industry-standard security measures:

• Encryption: Data is encrypted in transit using TLS/SSL and at rest
• Access Controls: Strict authentication and authorization mechanisms
• Secure Infrastructure: Data stored on secure, monitored servers
• Regular Backups: Automated backups to prevent data loss
• Security Audits: Regular security assessments and updates

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Export: Download your testimonials and campaign data
• Opt-Out: Unsubscribe from marketing communications
• Restrict Processing: Limit how we use your data
• Data Portability: Receive your data in a structured format

To exercise these rights, contact us at privacy@vouchview.com

7. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Essential Cookies: Required for authentication and core functionality
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Understand how you use our services
• Widget Tracking: Measure widget performance and impressions

You can control cookies through your browser settings, but disabling certain cookies may limit functionality.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for legal compliance, dispute resolution, and legitimate business purposes. Testimonial data is retained according to your campaign settings and approval status.

9. Children's Privacy

VouchView is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

11. Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice on our platform. Your continued use of VouchView after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

14. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under GDPR:

• Right to be informed about data collection and use
• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

Our lawful basis for processing includes consent, contract performance, legal obligations, and legitimate interests.